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A Complaint Is A Gift Janelle Barlow

A Complaint Is A Gift

Janelle Barlow

Published
ISBN :
Paperback
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 About the Book 

A completely revised and updated edition of one of the first books to show that customer complaints are actually valuable sources of feedback that can be used to improve an organizations goods and services. Features new chapters on the Internet, notMoreA completely revised and updated edition of one of the first books to show that customer complaints are actually valuable sources of feedback that can be used to improve an organizations goods and services. Features new chapters on the Internet, not taking complaints personally, and complaining effectively yourself, as well as new examples, tools and strategies.